Customer Service

Contact Information

Contact us at peachfactory@bresnan.net

Payment Information

Purchase Online through PayPal, a secure system that will protect the privacy and safety of your credit card. You are NOT required to have a PayPal account, but you can use it if you do.
We accept VISA, MasterCard, Discover, PayPal or e-checks.

When you make a purchase with your credit card at our PayPal online store, your credit card statement will read Tate Orchards or PeachFactory.com and will include our phone number.

Upon placing your order, you will receive a receipt by email.

Shipping and Handling

Please allow 10-14 days for us to deliver your purchase. We ship our Jam using the U.S. Postal Service. Because we are both teachers with kids at home and have a busy winter season coaching high school Wrestling, we do the best we can to ship your purchase promptly. We thank you for your patience. Trust us, your tastebuds will say it was worth the wait!

Shipping & Handling costs will be applied during the checkout process.

Alaska and Hawaii Deliveries: For shipments to Alaska and Hawaii addresses, please contact us before you place an order so that we can adjust shipping rates and delivery times.

Guarantee

We are sure you will love your Peach Factory Jam made with Certified Naturally Grown peaches. If for any reason you don't, please contact us for a refund or replacement.

We promise to do our best to get your jam delivered in perfect condition. We trust that our shipping boxes are sturdy, but if you find that the jars are broken upon delivery, do let us know and we will send you replacements.

Cherry-Pit Disclaimer

We do our best to ensure that every cherry is properly pitted, but we must say that there is a very slim chance you will find a tiny chip of a pit. If you don't want to risk it, please order our peach jam instead.

Privacy Policy

Information and Use
Tate Orchards (PeachFactory.com) is the sole owner of any information we collect from you. We will not sell, share, or rent this information to others. Our primary use of the information you provide us is for billing purposes and to fill your orders.

Email Communications
We may email you to communicate with you about your Internet, telephone and mail orders. You may also receive occasional email communications regarding our site, special offers or services, products or newsletters. You may choose to stop receiving these emails at any time. Information on how to opt out of receiving email is provided with every marketing email, or you may email us at peachfactory@bresnan.net to contact us or write us at the address provided below. Please be sure to include your email address, full name, and specifically what type of information you do not want to receive.

Computer Tips

How to allow pop-up windows: Pop-up settings vary depending on the type of browser you're using (Internet Explorer, Thunderbird, etc) and what type of Toolbars you have installed, such as IE or Google.

How to allow cookies: Cookies are bits of data placed on your hard drive so that our secure system can recognize your shopping session.

PayPal's Use of "Cookies"
"Cookies" are small files of data that reside on your computer and allow us to recognize you as a PayPal customer if you return to the PayPal site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to your PayPal account by entering your e-mail address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.

Back to the Jam ordering page

Questions?